These terms govern your use of the SS Grand - Biryanis & More website and app, and any order you place through them. Placing an order means you accept them.
Orders
An order is an offer to buy. It is accepted when the kitchen confirms it, and only then does a contract exist. We may decline an order — because an item has run out, because the address is outside our delivery area, or because the kitchen is closed — and where you have already paid, a declined order is refunded in full.
Prices shown at checkout include all applicable taxes and charges, itemised on the bill. The total shown before payment is the total you pay.
Delivery
We deliver to the address and pin on the order. Delivery times quoted are estimates based on kitchen load and distance; they are not guarantees, and traffic and weather move them.
If nobody is available at the address and the delivery partner cannot reach you by phone, the order may be returned to the kitchen. Food already prepared and delivered to the correct address cannot be refunded on that basis.
Payment
Online payments are handled by our payment gateway. We never see or store your card details. Cash on delivery is available where shown at checkout.
Online payments carry a payment gateway fee, a percentage of your order total, rounded to the nearest rupee. It is shown as its own line at checkout before you pay. Cash on delivery carries no gateway fee.
Your account
You are responsible for the phone number on your account and for orders placed from it. Tell us immediately if you believe someone else is using it.
Liability
Our liability for any order is limited to the amount paid for that order. Nothing in these terms limits liability that cannot be limited by law.
Who operates this service
SS Grand - Biryanis & More sells the food and is responsible for it. The ordering app and website are operated by Rano, a trading name of SAI SATHVIK ENTERPRISES, a partnership firm registered in India.
Online payments for your order are collected by SAI SATHVIK ENTERPRISES through its payment gateway and passed on to the restaurant. Cash on delivery is taken by the restaurant's own delivery partner. Whichever way you pay, the decision to refund is the restaurant's and the refund reaches you by the route set out in the Refund & Cancellation Policy.
- Platform operator: SAI SATHVIK ENTERPRISES (trading as Rano)
- Constitution: Partnership
- GSTIN: 37AFDFS1658C1Z2
- Registered address: Door No. 3-4, Main Street, Parvathipuram, Garugubilli, Kothapalle, Parvathipuram Manyam, Andhra Pradesh, 535463
Contact
You can reach Rano by phone on +91 964 964 4686, or by email at contact@rano.solutions.