This policy explains what SS Grand - Biryanis & More collects when you use the app or website, why, and what we do with it.
What we collect
- Your phone number, which is how you sign in and how a delivery partner reaches you.
- Your name, collected once at your first order so the kitchen and the rider know who the order is for.
- Your delivery addresses and their map locations, so orders reach the right door and so we can tell whether an address is inside our delivery area.
- Your device location while you are choosing an address, and — for delivery partners only — while a delivery is in progress.
- Your order history, which is what the tracking screen and your past orders are built from.
- A push notification token for the device, so we can tell you when your order is on its way.
What we do not collect
We do not read your SMS messages. Sign-in codes are filled in by Android itself through the SMS Retriever API, which hands the app a single matching message and nothing else; the app holds no SMS permission at all.
We do not see or store card details. Online payments go directly to our payment gateway.
Who we share it with
The delivery partner assigned to your order sees your name, phone number and delivery address, and nothing else. Our payment gateway receives what it needs to process a payment. We do not sell your data, and we do not share it for advertising.
How long we keep it
Order records are kept for as long as tax and accounting rules require. Everything else — your profile, your saved addresses — is kept until you delete your account, which you can do from Profile → Delete my account. Deleting your account removes your profile and saved addresses.
Signing out
Signing out clears everything held on the device: your profile, your addresses, your cart, cached orders and the notification token. Nothing of yours remains for the next person to sign in on that phone.
Who operates this service
SS Grand - Biryanis & More sells the food and is responsible for it. The ordering app and website are operated by Rano, a trading name of SAI SATHVIK ENTERPRISES, a partnership firm registered in India.
Online payments for your order are collected by SAI SATHVIK ENTERPRISES through its payment gateway and passed on to the restaurant. Cash on delivery is taken by the restaurant's own delivery partner. Whichever way you pay, the decision to refund is the restaurant's and the refund reaches you by the route set out in the Refund & Cancellation Policy.
- Platform operator: SAI SATHVIK ENTERPRISES (trading as Rano)
- Constitution: Partnership
- GSTIN: 37AFDFS1658C1Z2
- Registered address: Door No. 3-4, Main Street, Parvathipuram, Garugubilli, Kothapalle, Parvathipuram Manyam, Andhra Pradesh, 535463
Contact
You can reach Rano by phone on +91 964 964 4686, or by email at contact@rano.solutions.