Cancelling an order
An order can be cancelled from the tracking screen at any time before the kitchen starts cooking it. Cancelled at that stage, an online payment is refunded in full.
Once cooking has started the food exists and cannot be un-made, so an order cannot be cancelled from the app. Call us — if there is anything we can do, we will.
Refunds
We refund in full where:
- the order never arrived;
- the wrong items arrived, or items were missing;
- the food arrived in a state it should not have — spilled, cold or spoiled;
- we cancelled or declined the order after you had paid.
Tell us within 24 hours of delivery, with the order number. A photograph helps and speeds things up, but we will not refuse a genuine complaint for want of one.
A refund includes the payment gateway fee you paid on the order.
Approved refunds are sent back to the original payment method within 5–7 working days. How long your bank then takes is between you and your bank. Cash-on-delivery orders are refunded by UPI to a number you give us.
Who operates this service
SS Grand - Biryanis & More sells the food and is responsible for it. The ordering app and website are operated by Rano, a trading name of SAI SATHVIK ENTERPRISES, a partnership firm registered in India.
Online payments for your order are collected by SAI SATHVIK ENTERPRISES through its payment gateway and passed on to the restaurant. Cash on delivery is taken by the restaurant's own delivery partner. Whichever way you pay, the decision to refund is the restaurant's and the refund reaches you by the route set out in the Refund & Cancellation Policy.
- Platform operator: SAI SATHVIK ENTERPRISES (trading as Rano)
- Constitution: Partnership
- GSTIN: 37AFDFS1658C1Z2
- Registered address: Door No. 3-4, Main Street, Parvathipuram, Garugubilli, Kothapalle, Parvathipuram Manyam, Andhra Pradesh, 535463
Contact
You can reach Rano by phone on +91 964 964 4686, or by email at contact@rano.solutions.